Total Quality Management
By definition, the Total Quality Management is the systematic approach to quality improvement that binds product and service specifications to customer performance. TQM then aims to produce these specifications without defects. TQM is creating a cycle of continuous improvement that boosts your production; in order to achieve customer satisfaction and gain profits. In order for your TQM plan to be successful, you have to asses to customer requirements and deliver only quality product and service. This not an easy mission but if successful it pays off greatly.
Assessing to customer requirements is based on thorough research and hard work. You must understand the present and future customer needs if you want the cycle to really be continuous. When you have found that information you must act upon it designing the products and services that cost-effectively meet or exceed those needs.
Delivering quality product/service
• Identify the key problem areas in the process and work on them until they approach zero-defect levels. This also means you have to not only make sure your service/product is of the highest quality but is also responding to the client’s needs and expectations. To deliver the quality you are supposed to you must have and adequate team working on it. This leads us to the second point.
• Train all employees to use the new processes you are planning. Your end product is entirely dependent on your team’s work and performance. In order for your team to deliver, they have to know the entire processes’ logic and learn to be persistent and responsible in their work. This will optimize the work process.
• You must develop effective measures of product and service quality if you want your employees to work efficiently. Your best friend in developing effective measure is creating a better time management system. Daily time management is essential when you want your final product and service to meet all deadlines and requirements.
• Create incentives linked to quality goals is also a must in your project planning. Stimulating the work process and employees greatly increases the outcome.
• For quality’s sake, you must promote a zero-defect philosophy across all activities that are related to the product/service you are providing. All your employees must know the exact idea behind the product/service and how you want that quality to be achieved.
• Encourage management to lead by example. Managers sometimes do not know that single most important thing, they are not only managers to employees, and they must be able to manage themselves as well. All employees must be able to monitor their own activity on a project, which includes the managers. Office time management and productivity tracking are about all personnel included, not only the workers.
• The usage of feedback mechanisms to ensure continuous improvement is vital for the workflow. Every action taken in the process of work must be recorded and available for review. This will give you time to react if anything happened during the work process and avoid further disturbance. To deliver quality product/service you must react in time, you must be able to keep all deadlines even if a problem is emerging.