Frontline management – the skill set

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Frontline managers are the ones who oversee primary production activities on a daily basis. As such they need very high interpersonal and technical skills. When you wish to work as such, you must possess certain qualities. Frontline managers are also distinguished from other managerial roles in the hierarchy.Read more …

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Total Quality Management

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By definition, the Total Quality Management is the systematic approach to quality improvement that binds product and service specifications to customer performance. TQM then aims to produce these specifications without defects. TQM is creating a cycle of continuous improvement that boosts your production; in order to achieve customer satisfaction and gain profits. In order for your TQM plan to be successful, you have to Read more …

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