We have said before and will do so again, that the customer service you provide is vital for your business growth and reputation. Creating a great impression and strong relationship based on loyalty with your customers is significant. The customer service experience should not be underestimated and neglected. Read more …
Category: Customer Service
Customer Service, Online Help, Live Chat, Customer Support
Your customer service representatives are your direct link with the customers and can either strengthen or eliminate the relationship you should be aiming at. Having representatives with strong performance is primary if you are to create a productive and beneficial network of happy customers. Excellent customer service is the key toRead more …
If your business have been scoring high for a while and you need some extra hands on deck, it is the time you think through your alternatives. Question is, what kind of an employee are you looking for? Is it a full or part timer in-house? Or the job can be done from a distance and a freelancer should do? On what basis should you determine whether you need a freelancer or an in-house worker?Read more …