Understanding Activity Tracking

The activity tracking feature holds several bonuses, which will help you understand how the work process is going, and therefore allow you to more accurately distribute your budget between deserving employees. The work uploaded in the graph by the time tracking and productivity software shares the following insightful data:

• When was the employee most active?
• For how long has the employee high activity?
• When does the productivity of the employee drop?
• What is the weekly productivity status of the employee?
• In which days of the week is employee performance the strongest?

Observing the activity of your employees and their work process using the activity tracking data and screenshots you would be then able to determine:

• Which of your employees has the highest input in the project?
• Which employee is slacking?
• Which employee shows signs of improvement?
• Which employee has better time management skills?
• Which employee has the lowest time spent idle or is losing time on distractive activities?

Using the Productivity Tracking Insights

Using these insights to improve the work process is simple. Once you know when your employees are the strongest in their performance and which of them have the highest activity and input, you will be able to adjust and improve the way work is managed and distributed among employees.

It is Time For Making Some Decisions

If you have noticed your team was struggling and falling behind with work, once such data from the time and productivity tracking software will help you with the answer of the hardest question: Who is the weakest link? Of course, how will you manage that situation is up to you.

Often, another hard question that pops up, especially during holidays or other important occasions is: Who deserves The Bonus? Stimulating your employees is important, however, make sure you do so with those who deserve it. The employees with the highest input in the projects and those showing signs of active engagement in the work process are usually those to whom you should bestow the chosen type of company gratitude.

We should also add the way time tracking with screenshots helps you adjust your budgeting. Often what you thought is taking a lot of time may actually be taking a lot less, and the opposite. Which takes us to the next question: How smart are we incorporating time? Observing the project activity data you can then again adjust the workloads and working hours. Optimizing the work process will always be of primary importance in accounting and productivity alike.

With a new year approaching it is about time we ask ourselves, is this how we choose to continue ruling our company and is it for the best? Is there really no room for improvement?

With SCREENish, you can maintain that upward productivity current and focus on what is important. Prioritizing your activities and improving your team’s attitude towards the work process. The continues use of SCREENish time tracking will help you collect all that important data you need in order to make the best decision and organize your projects flawlessly. Are you ready to see how your team is doing? Start your 10 days trial, using all features of SCREENish time tracking for free. No deposit or credit card info required.

Among the best customer service practices and the golden rules for it, we would point out exactly those which you should immediately pay attention to. If you are willing to take the customer experience to another level and keep your valued clients close, you should always :

Exceed the expectations of your customers

Doing more than your customers would’ve expected, losing no time to help them is a top priority. Whenever customer contacts you for support or whatever other reason, you should move a mountain to complete your task, a strong performance is not only a quality but a fast one. Once a customer sees you have given your best to do so, you can bet they will be grateful. Even the angriest and behaving customer will be impressed and grateful if your employees keep their calm and fix the issue. Aim to rise above the expectations and do even better than expected.

Listen

Just as we said above, keeping your calm, listening and actually hearing the customer is a necessity for the good impression. This is why it is called customer support in the first place. Your employees should be all ears and know how to ask the right question, yet never interrupt or argue with the customers. Yes, there are cases customers are entirely wrong, but a good customer support representative will listen to those claims, and explain to the customer where and why there is an issue, what is it and how are they going to resolve it.

Have high standards in the work process

For your employees to be able to perform at their best and create an image of trust for your company, you should have a solid organization in it. Also, make sure each one of your employees understands and works up to those standards. Creating a communicative environment and work around the clock in a well-structured schedule is crucial. Therefore, a time management and organization are primary for this to be true. Using a time tracking software will help you achieve that momentum in the workplace. For all the benefits of quality time management check Here.

Build a system of follow-up and feedback

Showing your customer that you care for their experience is yet another vital point. Showing your customers that their satisfaction is of value to you, will have a huge impact.  They will be encouraged to spread the word about your business and thus attract more customers. The happy customer will bring more and more people to do business with you. Hence, the happy customer becomes a loyal one and an inspiration for the others.

Be A Good Employer

All that being said, your customer support representatives should be of great value to you. Keep them close and help them do their job with ease. If you fail to do that, you can forget about good customer service. As much as your employees are “obligated” to behave and smile, if you do not build a good work environment for them, it is not their fault they failed to do it.

An organized and well-managed office will cost you near to nothing since your employees will help you keep your customers. Make sure your customer support representatives are engaged. Their productivity and performance will be as high as you hope only when they are not stressed, overworked, or unhappy.

It is not that hard to build a balanced and organized environment for your employees and make them work with desire. It will cost you much less than it will be if you lose customers and reputation. Invest in time tracking, in improving the management of all the structural links in your business and it will pay off greatly. Improvements are a necessity not a choice. Once you stand above the crowd with the quality service you provide, and your own employees support you publicly, then you could really enjoy a profitable and growing business.

With this changes occurring many search for an alternative to the benefits of UpWork‘s time tracking software. Why? Because time tracking with screenshots equals safety and convenience for both the freelancers and their clients.

• When you use time tracking with screenshots to record the working hours of your on-desk employees or remote teams, you effortlessly improve the management and strengthen the performance of your teams.
• Monitor the work process and have a record of all the work that has been done. You can reduce the mistakes, resolve problems and issues when you use time tracking with screenshots.
• You get an error free information regarding the amount of work hours of all your tracked employees, where you can approve and disapprove them with this timekeeping app.
• With the usage of the timekeeping app, you also have all the work hours calculated into payrolls and save hours, or even days of complicated accounting.
• Time tracking with screenshots simplifies the management of tasks and projects, especially when you work with remote teams. When you use time tracking you can have teams working for you around the globe and know what you are paying for.
• You do not always have to be present at the office, or hover over the shoulders of your employees. With time tracking software you reduce the micromanagement and create a more friendly work environment.
• When you use time tracking software you increase the efficiency and effectiveness with which tasks are completed, reducing time and cost, but keeping or even elevating the quality.
• Time tracking is great for personal improvement of all organizational, managerial, technical skills. It teaches you and your employees the value of time and how to use it to the optimal benefit.
• With the time tracking software you can forget about deadline struggles. All time estimations are more accurate and possible to keep, thus, when you track the time, you basically understand how to spend it in order for it to work for you, not the other way around.
• With time tracking, you avoid duplication of tasks, and chances someone will work on something, someone else has already completed. Thus, there will be no precious time lost over something completely unnecessary.

There is no wonder why time tracking has always been so successfully used in the once most preferred freelance platform. It not only helps you improve the work process and increases the performance, but takes off your shoulders the bothersome and unpleasant management techniques, while letting your employees work in a healthier and organized workplace.

You cannot cause burnout to your employees if you use time tracking and correctly estimate the time for tasks. Moreover, with time tracking you reduces payment disputes and legal issues. Time tracking’s benefits are numerous and profitable for those who learn how to use them.